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■ Processing Time
All orders are processed within 2–4 business days. Because our products are handmade
fresh, processing times may vary based on order volume. Processing time does not include
weekends or holidays.
 

■ Shipping Information
Once your order has been processed, shipping typically takes 3–5 business days. Shipping
time does not include weekends or holidays. All subscription orders ship FREE every month.

 

■ Order Tracking
Once your order ships, you will receive an email with your tracking number. Please allow
24–48 hours for tracking updates to appear.

 

■ Returns & Refunds
You may request a refund within 14 days of receiving your order. Items must be in good
condition, unused, and unaltered. Refund request must be submitted to:
pynksugarcandle@gmail.com. Shipping fees are non-refundable.

 

■ Damaged or Incorrect Items
If your order arrives damaged or incorrect, email us within 72 hours with your order number
and photos.

 

■ Contact Us
pynksugarcandle@gmail.com